Refund & Return Policy

At Equaderm, customer satisfaction is our priority. We offer a 30-day money-back guarantee on your first order to ensure your confidence in shopping with us.
We also offer a 60-day money-back guarantee on your first order for customers who have followed our 60-day guarantee guidelines. 

Eligibility for Refunds:

• Refund requests must be made within 30 days of the purchase date.

• To qualify, the item must be in its original condition, unused, and with all packaging intact.

• Due to hygiene and safety, personal care items like Vexivo Castor Oils are typically non-returnable once opened.

How to Request a Refund:

• Contact our customer support team at support@vexivo.store with your order details, including proof of purchase.

• Provide a brief explanation of the issue to help us process your request efficiently.

Refund Process:

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or incorrect.

Non-Refundable Items:

• Items that are used, damaged, or returned without original packaging may not qualify for a refund.

• We do not accept returns on opened bottles, sale items, or gift cards.

Exchanges:

• If you received a defective or incorrect item, we’re happy to provide a replacement at no additional cost. Please contact us to arrange an exchanges.

Policy changes

• We reserve the right to update this Refund Policy as needed. Please review it before making a return request.

60-Day Guarantee Guidelines

To qualify for a refund under the 60-Day Guarantee, the customer must satisfy each of the following requirements in full:

• Daily Use. Customer must use the product as directed, on a daily basis, for a minimum of fifty (50) days within the 60-day guarantee period, and must maintain and, upon request, provide reasonable documentation demonstrating consistent daily use (e.g., a use log, dated product photos, or other verifiable evidence).

• Weekly Progress Photos. Customer must submit one (1) selfie photograph per week, taken in good, well-lit conditions, for eight (8) consecutive weeks (eight (8) photographs total). Each photograph must include a visible timestamp or otherwise be accompanied by a date that Equaderm can independently verify.

• Photo Quality and Authenticity. All submitted photographs must be original, unedited, and unaltered, and must accurately depict the customer's use of and results with the product. Equaderm reserves the right, in its sole discretion, to deny a refund request under the 60-Day Guarantee if submitted materials are incomplete, inconsistent, altered, or otherwise appear fraudulent.

• Timely Submission. All required photographs and proof of use must be submitted to Equaderm through the method designated by Equaderm's customer support team prior to submitting a refund request under the 60-Day Guarantee, and in all cases within the applicable 60-day guarantee period.

• Refund Request Window. Requests for a refund under the 60-Day Guarantee must be submitted within sixty (60) days of the original purchase date, together with all materials required under these Guidelines. Requests submitted after this window, or submitted without the required materials, will not be eligible for the 60-Day Guarantee and may only be considered under the standard 30-day guarantee, if still applicable.

• One Use Per Customer. The 60-Day Guarantee is limited to one (1) redemption per customer, household, and/or shipping address, and applies only to the customer's first qualifying order unless otherwise stated by Equaderm.

• No Guarantee of Results. Individual results from use of the product may vary. Compliance with these Guidelines and participation in the 60-Day Guarantee program does not constitute a representation or warranty by Equaderm regarding any specific outcome or result.

License to Use Submitted Photographs

By submitting photographs under the 60-Day Guarantee program, the customer grants Equaderm a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, publish, display, distribute, modify, and create derivative works from such photographs, in whole or in part, for any business or marketing purpose — including, without limitation, use on Equaderm's website, social media accounts, advertising, and other promotional materials — without further notice or compensation to the customer, except where prohibited by applicable law. The customer represents that they are the sole subject of each submitted photograph and have the legal right to grant this license.

How to Request a 60-Day Refund

To request a refund under the 60-Day Guarantee, please contact Equaderm customer support and provide your order number along with the required daily-use documentation and eight (8) timestamped weekly photographs described above. Refund requests that do not include all required materials will not be processed under the 60-Day Guarantee.

Need Help

For assistance or further questions, feel free to reach out to our team at:

Company Name: Twofold Commerce LLC
Store Name: Equaderm
Email: equaderm@gmail.com
Phone Number: +1
Address: 74 E Glenwood Ave Unit #5727 Smyrna Delaware 19977 United States
Customer Support Hours: Monday-Friday 9:00 AM to 5 PM EST.
Response Time: We aim to respond to all emails within 24 hours during business days.

Thank you for choosing Equaderm. Your satisfaction is guaranteed!